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Customer Care

If you have any questions or concerns about your order, please contact us at and we will be happy to assist you.

Our customer service hours are Monday-Friday, 9am-6pm IST.

Privacy & Safety

At Bioqem Pharma, we understand the importance of privacy and safety when it comes to your personal information and online transactions. We are committed to protecting your privacy and ensuring the safety of your transactions.

Personal Information: We collect personal information from you when you place an order, subscribe to our newsletter, or contact us for customer service. This information may include your name, email address, mailing address, phone number, and payment information. We use this information to process your orders, send you newsletters and promotional emails (if you opt in), and provide you with customer service.

We will never sell or share your personal information with third parties, except as necessary to process your orders or comply with legal requirements.

Online Security: We use SSL (Secure Sockets Layer) encryption to protect your personal information and secure your transactions. SSL is a protocol for transmitting private information over the internet that uses encryption to ensure that data is transmitted securely.

We regularly review our privacy and safety policies to ensure that we are using the latest security technologies and best practices.

If you have any questions or concerns about our privacy and safety policies, please contact us at [email protected] and we will be happy to assist you.

Wholesale Inquiries

At Biochem Pharma, we offer wholesale pricing to businesses interested in reselling our products. If you are interested in becoming a wholesale partner, please read our wholesale enquiry policy carefully.

To submit a wholesale enquiry, please email us at with the following information:

  • Your name and company name

  • Your business type and location

  • A brief description of your business and target market

  • The products you are interested in purchasing wholesale and the quantities you are interested in
    Once we receive your enquiry, we will review it and contact you within 1-2 business days with pricing and additional information.

Please note that we require a minimum order quantity for wholesale purchases. The minimum order quantity varies depending on the product and quantity requested.

All wholesale purchases are final sale and cannot be returned or exchanged. Payment is due in full prior to shipment.

We look forward to hearing from you and potentially becoming your wholesale supplier for Biochem Pharma products.

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